Questions? Answered.
Repair
How long does a repair take?+
Most repairs are same-day; screens, batteries and charge ports are typically finished in under an hour. Board-level and water-damage jobs take 24–72 hours.
Do you use genuine parts?+
We use OEM or premium-grade parts sourced from certified suppliers. Genuine manufacturer parts are available on request for select models.
Will I lose my data?+
No — we never wipe your device. All repairs preserve your data, apps and settings.
Do I need an appointment?+
Walk-ins welcome. Booking online guarantees a technician is ready and cuts the average wait to under 15 minutes.
Warranty & guarantees
What is the labor warranty?+
Every repair we perform is backed by a lifetime labor warranty. If our workmanship fails, we fix it free.
Do parts have a separate warranty?+
Yes — all parts installed carry a 12-month limited warranty against defects.
What voids the warranty?+
Physical damage sustained after our repair, unauthorized modifications, or water/liquid exposure post-repair.
Buy-back / trade-in
How is the price calculated?+
Based on device model, storage, condition and current wholesale value. Quotes are locked in for 14 days once issued.
What condition grades do you use?+
Flawless (like-new), Good (light wear), Fair (visible wear but fully functional). Broken devices still qualify — just at a lower price.
How do you protect my data?+
Every device is wiped using a DoD 5220.22-M standard erasure. A wipe certificate is available on request.
Certified Renewed
What does 'Certified Renewed' mean?+
Every device passes a 40-point functional and cosmetic inspection, ships with a fresh battery health baseline, and includes a 12-month Techy warranty.
How does grading work?+
Grade A: like-new. Grade B: minor cosmetic wear, no functional impact. Grade C: visible wear at a lower price.
Can I return it?+
Yes — 30-day free returns on all Certified Renewed devices.